wellcome to Halfdays

We recommend signing up for our restock notifications! You can do this for any sold-out product by clicking on the Notify Me button. If you need assistance you can reach out to our support team at heythere@halfdays.com.

If you discover a manufacturing defect with your Halfdays product please reach out to our team at heythere@halfdays.com as soon as possible with your order number and photos of the product. We will work with you on next steps and do our best to resolve the issue. Please note that manufacturing defects do not include incidental damages from normal wear and tear, stains from spilled liquids, improper care, negligence, or the natural breakdown of colors and materials over an extended period of time and use.

You can always check out our current job listings on our careers page! Don't see what you're looking for? Drop us a line - heythere@halfdays.com!

Email us anytime at heythere@halfdays.com. Our support team will do their best to get back to you within 24-48 hours. Please note we are closed on Thanksgiving, Christmas, and New Year's Day.

While we do not currently offer any first-time customer discounts, you can sign up for our newsletter and follow our socials to see any future promotions!

Of course! You can check out our Size Chart, use the Find Your Size tool on the product page, or shoot us an email at heythere@halfdays.com!

Each product has care instructions that can be found on the product page of our website as well as on the tag inside the garment. Please be sure to check for each garment as the care instructions may differ.

Yes, duties and taxes are included in the total cost for international orders so that there are no unexpected fees on delivery. A breakdown of how much duties and taxes cost are in the checkout in the shipping section.

We currently accept Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Paypal, and Facebook Pay.

We’re so sorry, but at this time we cannot accept split payment methods.

Due to system limitations we are no longer able to make any order edits after an order is placed. This is in an effort to improve efficiency and fulfillment flows and we apologize for any inconvenience this may cause. However, you can return any unwanted items once they are delivered. Please refer to our Return Policy for eligibility and note that tags must still be attached and items in unworn condition.

For U.S. customers please use this link to make a return or exchange. If you need assistance with this, please contact us at heythere@halfdays.com and we'll get back to you during regular business hours (Sunday-Friday from 8:00 AM to 5:00 PM Mountain Time). International customers can submit a return for their order through this link and a return label and documents will be provided. Please note that international return shipping will be deducted from the refund and we do not refund for any duties and taxes that were paid. We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.

If you need to cancel your order, please immediately reach out to our support team at heythere@halfdays.com. We cannot guarantee cancellation will be possible as once it is in a certain fulfillment status this is no longer an option. If a cancellation is not possible we are happy to help with areturn or an exchange!

It is the customer's responsibility to make sure they input the correct address at checkout. If you need to update your shipping address please immediately reach out to our support team at heythere@halfdays.com. Since our orders are fulfilled quickly we cannot guarantee a change will be possible. Once an order is fulfilled and the shipping label has been printed we are not able to update the shipping information, the order will be shipped to the original shipping address input at the time of checkout. If the order has already been shipped you can go to the FedEx tracking page and Manage Delivery to request a hold or address change instead. We are not liable for any packages that are not received or lost due to a shipping address input error.

Please be advised that we do not offer price matching or price adjustments.

While we will not have a pop-up store location this year, we will be announcing some exciting news soon so stay tuned!

Yes! For U.S. orders we offer two expedited options via FedEx which can be added at checkout:

• Faster shipping for $30 (2-3 business days)
• Fastest shipping for $65 (1-2 business days)

The estimated delivery date at checkout is an estimate and not guaranteed as unexpected carrier delays may arise. Please take this into account especially during the winter season and order in advance as much as possible.

Please note orders with expedited shipping are still subject to processing time which is typically 1-2 business days, however, we will do our best to get your orders out ASAP. Processing + shipping times may vary based on new product launches, high-volume seasons, and holidays so please plan accordingly and order in advance as much as possible. Additionally, if delays arise due to inclement weather the expedited shipping will not be refunded as the weather is out of our control and the expedited shipping service is still being rendered. Expedited shipping is only available for U.S. orders, international orders only have one shipping option at this time.

Yes, we now ship globally! We are unable to ship to APOs at this time. If you are located in Australia, Canada, Great Britain, Mexico, or New Zealand select the country in the country selector at the bottom right hand corner of the page for the prices to show in your country's currency. The prices will be shown in USD for all other countries. International orders have duties and taxes included in your total so there are no unexpected fees upon delivery. Please note that shipping fees, duties, and taxes are non-refundable if an order/item is returned.

International order tracking may take up to 7 business days from order fulfillment to update as it needs to get received and sorted by the carrier before being exported. Once it is received it may take 24-48 hours for an update to appear on the tracking page. Some countries like Australia and Canada are experiencing delays due to customs clearance backlogs and inclement weather which will increase the shipping time and is out of our control. International service delays can be seen here. If you have any questions about your international shipment you may reach out directly to the carrier from the Need Help icon on the tracking page or send them an email at help@passportshipping.com.

Duties and taxes are dynamically calculated depending on various factors: country destination, weight, dimensions, and order total. These are not fees that go to us or that we have control over. There may be additional fees for certain countries depending on certain factors. For instance, orders going to Australia or New Zealand that exceed $1,000 in local currency will be subject to an additional $150 fee. This fee is set by their respective governments and is subject to additional inspections that may lead to longer transit times. Please note duties and taxes are non-refundable even in the event of a return.

Once your package leaves our warehouse it is unfortunately out of our hands. Halfdays Shipping Protection is a low-cost option to cover your package in the case of theft, damage, or loss! It is automatically applied to your order at checkout, but it is always 100% your choice and easy to opt-out of. To opt-out, simply switch the toggle in cart or at checkout. We recommend shipping protection on all orders as Halfdays is not liable for lost, damaged, or stolen items if shipping protection is deselected. Please note that this does not cover address entry errors or carrier delays. It is also non-returnable and non-refundable if it is part of an order that has already been delivered as it is a service rendered.

Nope! Halfdays Shipping Protection is automatically applied to your order at checkout, but it is always 100% your choice and easy to opt-out of. Simply switch the toggle in cart or at checkout if you'd like to opt out. However, we do recommend shipping protection on all orders as Halfdays is not liable for lost, damaged, or stolen items if shipping protection is deselected.

If your item has been fulfilled and shipped it is too late to cancel, however, Halfdays Shipping Protection is protecting your package that is currently in transit. If your protected package is lost, damaged, or stolen please let us know ASAP. Please note it is also non-returnable and non-refundable if it is part of an order that has already been delivered as it is a service rendered.

If your order hasn't been fulfilled, please reach out to our support team at heythere@halfdays.com.

If your order included Halfdays Shipping Protection and your package is stolen, lost, or damaged in transit, we've got you covered! Just reach out to our team at heythere@halfdays.com and we'll be happy to help. Please note that this does not cover address entry errors or carrier delays.

Unfortunately, if you opted out of Halfdays Shipping Protection when you checked out, we are not liable and cannot replace your package. We recommend calling the shipping carrier and filing a claim with them to see if they can reimburse you for your lost, stolen, or damaged package.

If you purchased Halfdays Shipping Protection and need to file a claim for a lost, damaged, or stolen package, please reach out to our team at heythere@halfdays.com and we'll be happy to help.

If you did not have Halfdays Shipping Protection then Halfdays is not liable for the loss, theft, or damage and we recommend reaching out to the shipping carrier (FedEx) to file a claim.

U.S. Orders: Signatures are not required on delivery.

International Orders: Signatures are required on delivery unless opted out. Once your order ships you should receive an automated email with your tracking information from the carrier and a link to opt out of the signature required on delivery. Or, you can go to this link to find your order and set your delivery preferences for the order.

US RETURN POLICY

All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of receiving your order. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Please note that tags must still be attached to be eligible for a return and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria. We ask that you take care when trying on our products. Items with make-up, odors, deodorant, other stains, or hair are considered damaged and will not be accepted. If we do not accept a return, it will be returned to the customer. If a return is not shipped back within the allotted time, it will expire and no longer be eligible to be returned. However, you will receive a reminder email beforehand so you don't forget! Please note that shipping charges are not refundable and Final Sale items are not returnable, exchangeable, or refundable at any time. Halfdays is not responsible for any non-Halfdays items shipped back to us in error.

We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us. We are not responsible for any packages that do not get delivered back to us or lost in transit without a receipt showing that it was dropped off for return. If there is no proof of return and the tracking does not show it was delivered back to us you will not be refunded.

INTERNATIONAL RETURN POLICY

All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment within 30 days from when it ships. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Tags must still be attached to be eligible for a return; otherwise, we will not accept it and send it back to the customer.

International return shipping will be deducted from the refund and we do not refund any duties or taxes paid. Please note that refunds are issued in the currency the order was originally placed in, regardless of fluctuations in the exchange rate. Additionally, shipping charges are not refundable and Final Sale items are not returnable, exchangeable, or refundable at any time.

We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.

HOLIDAY RETURN POLICY

During the holidays, our return policy will be temporarily extended. The extended policy will only apply to orders placed November 24, 2024 through December 24, 2024. Any orders placed during that time will have until January 15, 2025 to initiate a return or exchange using this link.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 10 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment. If your return is not accepted for any reason (i.e. tags removed, damage, stains, rips) we will reach out to notify you and send back your item.

Please note that refunds can take up to 3-5 business days to appear back on your bank account or credit card due to varying processing times of financial organizations.

If you used a Gift Card and a credit card to pay for your order then your refund will also go back to your Gift Card and credit card. If you are only returning part of your order then the refund will go to your Gift Card first and any amount that was not covered by your Gift Card will go back to your credit card. Please note this is not something that we can change.

Yes, you can absolutely choose Store Credit instead of returning for a refund! The good news is if you opt for Store Credit you will receive an additional 5% bonus credit for U.S. customers. For international customers, the return shipping cost will be deducted from the Store Credit amount. This will automatically be issued to you in the form of a Gift Card via email once your return has been submitted and the tracking shows as in transit back to us. Just select Store Credit when submitting your return. Please note that Store Credit expires one year from the date it is issued and cannot be issued again if you forget to use it.

Please note that if you opt for Store Credit for a return this is not reversible. If you use the Store Credit to make another purchase and end up returning that purchase, your refund will go back to the payment used which was the Store Credit. We cannot go back and refund the actual Store Credit itself from the original return of the first order that you opted to get Store Credit for. So please be sure that you would like Store Credit instead of a refund to your original payment when making a return since this cannot be reversed or changed down the road.

Exchanges are subject to the same terms and conditions as returns. All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of receiving your order for U.S. orders. For international orders, all items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 30 days of shipment. All items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return or exchange and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria. We ask that you take care when trying on our products. Items with make-up, deodorant, other stains, or hair are considered damaged and will not be accepted. If we do not accept a return, it will be sent back to the customer. 

We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.

To make an exchange please use this link to submit an Instant Exchange. If you need assistance with a return or exchange, please contact us at heythere@halfdays.com and we'll get back to you during regular business hours (Sunday-Saturday from 8:00 AM to 5:00 PM Mountain Time).

Exchange orders cannot be edited at any time due to system limitations, so we ask that you double check your exchange before submitting.

Once you initiate your return, you have the option to do an Instant Exchange! This means your exchange order will get sent without having to wait for the orignal order to be returned. There will be a $1 hold and you'll only be charged if the returning items are not returned within 28 days from return initiation. If the original order is not returned within 28 days your card will be recharged for the original amount. However, this can be refunded once the return is processed. No worries, you get sent reminders to send in your return!

Once an exchange has been submitted we are unable to make any edits or cancelations due to system limitations. Please keep this in mind when creating an exchange and check that you are selecting the correct size and color before submitting. If you submit an exchange and no longer need it, you are welcome to submit a return once your order is received.

Yes, if you have initiated multiple returns and would like to send it all back in one package you can use just one of the return labels. However, please note that you will need to include the corresponding packing slip for each return that was initiated. Even if the return authorizations were for items on the same order, if they were initiated separately we will need the packing slip for each one included in the return. This is so our returns processing team knows which return goes to which return authorization and reduces any additional processing time that may arise from any confusion.

If you opted for Store Credit when submitting a return, we are not able to change that once it has been processed and the Store Credit Gift Card has issued to you.

Discount codes are one time use. If you return an order that you used a discount code on, the code will not be reissued.

Yes, items that are on sale can be returned within 15 days of delivery unless they are Final Sale. Please note our normal return eligibility still applies and that items must be in unworn and unaltered condition with tags still attached.
Sale items can only be exchanged for a different size, they cannot be exchanged for a different color or style since the sale only applies to certain colors and products. Not to worry, you can still submit a return for a refund or Store Credit and use that towards purchasing a different item.

Final Sale items are not returnable or exchangeable at any time.

All of our products are covered by a 365-day warranty (from date of purchase) for manufacturing defects as long as they are original, unaltered, and unmodified. All replacements will be made at Halfday’s discretion. This warranty does not cover incidental damages, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over an extended time and use.

Some things that are not covered include:

• Stains from spilled liquids or food i.e. coffee, drinks, chili, your favorite snack
• Cuts at the bottom of pant legs from skis
• Cosmetic stains such as dirt stains from falling that do not affect the functionality of the garment
• Reasonable wear and tear from impacting trees, rocks, skis, icy parking lots, or other sharp objects.

This is not an exhaustive list and we reserve the right to refuse a return if the damage is determined to not be due to a defect. If you are unsure if something is covered, please reach out to us and we’d be happy to help.

Damaged/Defective items must be sent back to Halfdays via a prepaid label in order to receive a refund or replacement. We ask that damaged items are returned so that our team can inspect the items to identify the cause of the defects. This helps us make improvements for future products!

While we do not currently have a repair service, we are in the process of developing potential systems for repairs, upcycling, and reuse for damaged products. In the meantime, please let us know if your Halfdays products have any manufacturing or workmanship defects within 365 days of purchase and we will work with you to replace your item if possible. We are also continuously working to improve our quality, sizing, and fit. If you have any feedback please let us know!

We recommend using a detergent that is made for technical outerwear as it can help your products last. Other detergents can leave residues that will affect the performance of the gear over time. If you are using a non gear specific detergent, it is advised to use a second rinse cycle to help remove any residual soap that may be left on the garment.

Our recommended gear specific detergent is Nikwax® for all of your cleaning and rewaterproofing needs.

We do not recommend using fabric softeners or dryer sheets due to the waxy agents they leave behind. This residue can impair moisture wicking, quick dry, and odor repellent fabrics as well as inhibit the DWR (Durable Water Repellent) coating on your outerwear from performing its job of keeping you dry!

We do not recommend dry cleaning your gear as it can affect the performance of the product. More importantly, the EPA estimates that 85% of the dry cleaners in America use perchloroethylene, or “perc,” to clean garments and textile products. This chemical solvent has significant human and environmental risks. We care about clean clothes but we care more about the environment.

Becuse of the construction of these jackets, we recommend spot cleaning only as they can retain water in the wash which can damage the garment. If you need help with a pesky stain, we advise you to send your jacket to our trusted gear washing partner for help!

Wash on delicate with like colors and fabrics. Hang to dry.